You understand that PAN HK is not an emergency service.
Your confidentiality is our main priority and will be protected to the highest degree.*
This is a peer support service staffed by trained, fellow volunteer pilots. While they have skilled access to resources and a range of professionals, their primary role is to support you as a peer.
The peer volunteer will not tell you what to do, make decisions for you or intervene on your behalf.
Consequently, the volunteer pilots, the PAN programme, or our airlines cannot be held responsible for decisions and actions you may take following contact with the PAN.
Having said that, we are here for you and will do everything we can within these parameters, to support you.
As we are continually learning and striving the improve this service, your feedback is important to us. Consequently, if you make contact with us, when appropriate, we may ask for your consent to request feedback once your case is closed.
* The only exception to this is that if you tell us that either you or someone else is in imminent danger we are obliged to act on this information - and this may include waiving your confidentiality.