Confidentiality Assured

• This is an independent service managed on behalf of the pilots and members of Hong Kong based airlines, and the associated Trade Unions.
• All volunteers have signed a Code or Conduct respecting your confidentiality. The service is run by the pilots themselves, and they are supported by independent and professional mental health professionals.
• To request a call, all we need is a contact email/phone number and a name; it doesn't even have be your full name nor your real name. ​  ​

PAN HK recognises that for this programme to work, it needs to be independent of the company, the unions and the Regulator. This is in line with recent EASA and FAA recommendations, and international best practise. While this service is staffed and managed by trained peers, it is managed and supported by a Steering Committee, to ensure standards are met and the service is professionally managed. This Steering Committee consists of pilots, managers, Doctors, clinical psychologists, representatives of airline safety and Mental Health Professionals who are subject matter experts in this field. ​While the Peer Assistance network is independent, it is operationally accountable to the Steering Committee.  ​

A Confidential Service ​ 

Whilst it is operationally accountable to a Steering Committee, the details of individual users are strictly confidential and are protected in the same way medical records would be protected.

We take your confidentiality very seriously. ​However, if you tell us anything that gives us demonstrable concern about your safety or anyone else’s, just as in other healthcare settings, we are ethically and legally obliged to waive your confidentiality. ​In this extremely rare event, your peer will follow an established protocol of contacting their clinical supervisor and together deciding on the most appropriate course of action. However, they will always work with you first to figure out a way in which you and others can be safely protected and with your consent.

All electronic communication and records are securely stored within encrypted systems and are compliant with the Data Protection Act and GDPR. 

For more information you can access our privacy policy and cookie policy, read all the FAQ or get in touch through this Webform. ​